Safety Policy – MAIMO

       At MAIMO (Maison Moderne SARL), we take the safety of our customers seriously. We aim to provide a reliable shopping experience by handling orders carefully,

       communicating order and payment details clearly, and taking reasonable steps to protect the information customers provide.

       1. Order Security
       Orders placed through our website may be reviewed by our team before processing.

        We may contact you using the phone number you provide to confirm your order, product details, contact information, delivery address, and payment arrangements.

        Please ensure that the information you submit is accurate and complete to help us verify and process your order.

        2. Payment Security
        MAIMO accepts different payment methods depending on the arrangements confirmed with the customer. These may include:

        Orange Money and MTN Mobile Money;
        Bank transfers;
        Cheques, where accepted;
        Cash payments, subject to the arrangements confirmed by our team.
        Before making a payment, verify the recipient's details and ensure that the payment instructions come from an authorized MAIMO contact.

        Never share your Mobile Money PIN, banking password, or other confidential security codes with anyone claiming to represent MAIMO.

        If you are unsure about a payment request, contact our team directly at +237 674 432 899 to verify it before sending money.

        3. Protection of Personal Information
        Information you provide when placing an order or contacting us may be used to process your request,

        confirm your order, arrange delivery and installation, provide customer support, and follow up on your purchase.

        We take reasonable precautions to help prevent unauthorized access to the information we hold.

        For more information about how we collect and use personal information, please read our Privacy Policy.

        4. Delivery and Installation Safety
        To help ensure that delivery and installation proceed smoothly:

        Provide a complete delivery address and a valid phone number.
        Keep your phone available for communications about your order.
        Confirm delivery arrangements with our team before dispatch.
        Clear and prepare the installation area before our technicians arrive.
        Inspect your products upon delivery and record any visible damage, defects, or discrepancies on the delivery note before signing it.
        Every delivery must be accompanied by a delivery note. If you identify a problem, describe it on the document and promptly notify our team so the issue can be reviewed.

        5. Fraud Prevention
       To reduce the risk of fraud, we recommend that you:

       Verify the identity of anyone communicating with you about your order.
       Never disclose your passwords, Mobile Money PIN, or verification codes.
       Check payment recipient details before transferring money.
       Keep payment receipts and records of communications related to your order.
       Report suspicious messages or payment requests claiming to come from MAIMO.
       If you suspect fraudulent activity related to a MAIMO order, contact our team directly for verification.

       6. Safe Use of Our Website
       We recommend using a secure device and an up-to-date browser when visiting our website or placing an order.

       Avoid sharing confidential account or payment information with other people.

       Although we take reasonable measures to help protect our website and associated information,

       no computer system or method of data transmission can be guaranteed to be completely secure.

       7. Contact Us
       If you have questions about order safety, payments, delivery, or suspicious activity related to MAIMO, please contact our team.

       MAIMO – Maison Moderne SARL
       Phone: +237 674 432 899
       Website: https://maimo.cm

       Thank you for trusting MAIMO with your furniture needs.